Last updated: 12 August 2026
This Privacy Policy explains what personal information ANIKI collects through anikijewellery.com, why we collect it, how we use and protect it, and what rights you have. It is published in line with the Information Technology Act, 2000 and the rules made under it, and the Digital Personal Data Protection Act, 2023.
By using this website you agree to this policy. If you do not agree, please do not use the site.
1. Information we collect
Information you give us
- Order details: name, delivery address, billing address, email address and phone number.
- Account details: name, email address and password, if you create an account.
- Communication: anything you send us by email, contact form, WhatsApp or social media, including photographs you send for an exchange request.
- Gift messages: the message you type if you mark an order as a gift.
- Newsletter: your email address, if you subscribe.
- Reviews: your name and any content you choose to post.
Information collected automatically
- IP address, browser type, device type, operating system and screen size.
- Pages viewed, products viewed, time spent and the site you arrived from.
- Cookies and similar technologies, as described in section 6.
What we do not collect
We never collect or store your card number, CVV, expiry date, UPI PIN or net banking credentials. Those details are entered directly on our payment partner’s secure page. We only receive confirmation that a payment succeeded or failed, along with a transaction reference.
2. Children’s privacy
Our products are designed for children, but this website is intended for adults. We do not knowingly collect personal information from anyone under 18. Orders must be placed by a parent, guardian or another adult.
If a child has provided us with personal information, a parent or guardian may write to info@anikijewellery.com and we will delete it promptly. We do not build marketing profiles of children and we do not use children’s data for advertising.
3. How we use your information
- To process, pack, dispatch and deliver your order.
- To send order confirmations, dispatch notices and tracking updates.
- To handle exchanges, cancellations, refunds and courier claims.
- To answer your questions and provide customer support.
- To send marketing emails, only if you have opted in, and you can unsubscribe at any time.
- To detect and prevent fraud and misuse of the site.
- To understand how the site is used so we can improve it.
- To meet our legal, tax and accounting obligations.
4. Who we share your information with
We do not sell, rent or trade your personal information. We share it only with parties who need it to run this business:
- Courier and logistics partners, to deliver your order and arrange exchange pickups. They receive your name, address and phone number.
- Our payment gateway, to process payments and refunds securely.
- Our hosting and technology providers, who store the website and its data.
- Email and analytics providers, to send order emails and understand site usage.
- Government or law enforcement authorities, where we are legally required to disclose information.
These partners are permitted to use your information only to provide their service to us, and not for their own purposes.
5. Where your data is stored
Your data is stored on servers operated by our hosting provider. Some of our service providers may process data outside India. Where that happens, we take reasonable steps to ensure comparable protection applies.
6. Cookies
Cookies are small files placed on your device. We use:
- Essential cookies, which keep your cart, session and checkout working. The site cannot function without these.
- Preference cookies, which remember choices such as items in your wishlist.
- Analytics cookies, which tell us how many people visit and which pages they use.
You can block or delete cookies through your browser settings. If you block essential cookies, parts of the site such as the cart and checkout will stop working.
7. How long we keep your data
- Order and invoice records: retained for as long as required under Indian tax and accounting law, currently 8 years.
- Account details: retained while your account is active, and deleted on request.
- Newsletter subscription: retained until you unsubscribe.
- Support emails: retained for up to 3 years so we can refer back to your history.
8. How we protect your data
- The entire website is served over an encrypted HTTPS connection.
- Payments are handled by a PCI-DSS compliant payment gateway.
- Access to order data is restricted to the people who need it to fulfil orders.
- Administrator accounts are protected by strong, unique passwords.
No method of transmission over the internet is completely secure, so while we take these measures seriously, we cannot guarantee absolute security.
9. Your rights
You may ask us to:
- tell you what personal information we hold about you,
- correct information that is wrong or out of date,
- delete your personal information, where we are not legally required to keep it,
- stop sending you marketing emails,
- withdraw consent you previously gave.
To exercise any of these, email info@anikijewellery.com from the email address on your order. We respond within 7 working days. Please note that we cannot delete records we are legally required to retain, such as tax invoices.
10. Marketing emails
We only send marketing emails to people who have opted in. Every such email carries an unsubscribe link, and unsubscribing takes effect immediately. Transactional emails about an order you have placed are not marketing and will still be sent.
11. Third party links
This website links to other sites, including our social media pages. We are not responsible for their privacy practices. Please read their policies before sharing information with them.
12. Changes to this policy
We may update this policy from time to time. The revised version takes effect when it is published on this page, and the date at the top will change. Please review it periodically.
13. Grievance Officer and contact
If you have a question or complaint about your personal data, or wish to exercise any right above, contact us:
Grievance Officer: Anjali Bhavesh Bhadawat
Email: info@anikijewellery.com
Website: anikijewellery.com
Acknowledgement: within 2 working days
Resolution: within 30 days of receipt, as required under Indian law
Our business address and phone number are published on our Contact page.